HR Policies are books ! Thick books ! A lot of knowledge and information is written in various documents and hosted to a website or company portal for employees to refer. Not everyone is interested in everything and even though there are sections for each category, it still becomes a tricky thing to look for what you need. This forces most of the employees to end up dealing with HRs directly, adding to the frustration of both.
An FAQ bot can solve the problem, but the requirement is just not a mapping of Questions and Answers pair. Its lot more than that. An engaging FAQ bot has to have the following —
a. Natural Language Processing
b. Active Learning
c. Capability to parse various knowledge bases
d. Easy to enhance with new knowledge base
Microsoft QnA maker is the best solution technically to build a chatbot in hours. Read more about QnA maker here. To wrap up your FAQ bot to a mobile application, we will use Microsoft PowerApps, which is available as a part of Office 365 Licences and is a cheaper alternative to dedicated No-Code solutions in the market.
Set up your QnA Account using the following steps —
b. Visit https://www.qnamaker.ai/ and sign-in with azure credentials.
c. Visit https://www.qnamaker.ai/Create to create a Knowledgebase
Knowledgebase is your database which holds all the contents for your users interest.
d. Follow the steps requested in point c. and create a QnA service, knowledgebase name, knowledgebase data source if any, etc.
e. Read more about knowledgebase here