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5 Ways Chatbots Can Change Wearable Devices Forever


Manoj Rupareliya

Ever thought of talking smartwatch or headgear that works on the flick of an eye! sounds like science fiction right? How about giving it a go! Yes, we live in an era where science fiction and reality are moving on a thin edge about to fade away. Chatbots are now a reality and there is no denying it anymore.

Now let us talk about statistics on chatbots, According to Technavio, the global chatbot market size is estimated to grow by $412.22 million during 2018–2022. The key driver of this growth currently is the use of chatbots in the customer service realm. Compound Annual Growth Rate(CAGR) will be 24% for the forecast period. So, it is safe to say that enterprises are open to the idea of chatbot inclusion and induction to various industrial processes.

Image source technavio

Here, we are going to explore 5 futuristic ways that could change the wearable devices forever by the use of chatbots in the system APIs(Application Programming Interface) and UIs(User Interface).

Smartwatches and activity trackers are already disruptive technology and the use of chatbots in them can be the next game-changer. Imagine a talking smartwatch or activity tracker can do for a health enthusiast or athlete. But, this is not some vague imagination running free, few years back Michael Kors designed a chatbot for Sofie smartwatches on facebook messenger and Google assistant.

This bot was designed specifically to guide its users(Women) regarding smartwatch features and functionalities. It guides new owners of the watch to set-up the purchase process for their first purchase to make the whole experience fascinating. The bot was designed to provide curated style and fashion data to consumers based on user-generated content and information on various products to buy.

While for athletes activity trackers with chatbots powered through AI(Artificial Intelligence) technologies can enhance training programs, diet regimes, and workout plans to optimize performance. These trackers can leverage the data analytics and through chatbots keep the athlete in the loop about the progress of its overall training and performance.

in 2014, Google announced a magical contact lens project that was developed by Verily to help diabetic patients by measuring glucose levels in their tears. Though this project was shelved, but, it marked the onset of technological advancement of healthcare innovations. Healthcare is a sector that can benefit from the chatbot universe largely with its AI technology backing and data analytics power. Chatbots application has been realized in healthcare institutions based on smartphone applications and messengers. But, there are other places to look for, like integrating chatbots with the health wearables to create health bots.

Healthbots can change the whole healthcare paradigm through immersive and intelligent solutions. A person with diabetes can have blood sugar measuring healthbots that constantly measures blood sugar and advise them to lead a healthy lifestyle based on data analytics using cloud technology. Integration of chatbots in equipment like pacemakers can help keep the patient’s heart, healthy through various algorithms according to the physical activities triggered through accelerometers in the device.

The integration of healthbots in smartwatches can guide users through any critical emergency state to protect the lives of people and induce well-being. We have already seen calorimeters being part of the activity trackers along with heart trackers. But, healthbots can use this data to analyze health patterns through cloud computing and AI. These healthy patterns can help the proper diagnosis of a chronical condition.

Just think of healthbots looking after your treatments, training regimes, diet plans, doctor’s appointments and diagnosis on the whole with medicinal guidelines. It’s almost like a team of health experts looking after you specifically. This can induce the trust of patients in health care institutions, due to their technological advances and personalized healthcare solutions through chatbots

There are two ways wearable chatbots can impact the automobile business on a whole. The consumer side wearable chatbot application and other is the business side. The consumer side is the integration of bots in-car accessories like audio players and in-car tablets for navigation, route optimization, data related to cars and maintenance schedules. This is not new as many automobile manufacturers have turned to smart cars.

Smart cars today have riderbots that can advise riders regarding optimized routes, traffic conditions, car’s conditions and even alert them on any notification on their connected devices. Though the same can be used in ride-hailing businesses to induce more flexibility and ease of business. Riderbots can help passengers choose new locations to go and help drivers find the best routes without the use of a smartphone. Riderbots can help identify the driving patterns of users through data analytics and advise driving modifications.

The business side of the riderbot is the use of chatbots to sell automobiles as these riderbots can help users choose ideal vehicles for them to buy or rent. There are several applications on the smartphones these days providing a platform to buy new vehicles and sell old vehicles and same can be optimized through the chatbots integration in applications that automatically send suggestions regarding products on wearable devices, analyzing the lifestyle, economic and driving pattern data of a user through cloud computing techniques.

The education sector can benefit from chatbot integration into wearable devices through AR/VR. Augmented reality and Virtual Reality has already seen its impact on the education world. We have already seen many iOS app developers and Android developers using AR/VR based designs to develop applications for education and learning functions. Daydream by Google is one such product that can make a huge difference in the education sector with the AR/VR technologies. It is a VR based platform designed for immersive entertainment, education and travel applications.

Edubots are chatbots integrated with such AR/VR technologies that will be able to provide tutorials and immersive learning experience for users along with one-to-one teaching experience by using chatbots to seamlessly help students learn through thorough questionnaires.

Moneybots are the chatbots integrated in every wearable device that can help users get a grip on their financials. The banking and financial sector is already looking upon automation of customer service and other digital banking functions through IoT(Internet of Things) and Chatbots. Think of Moneybot that knows how much do you spend, by tracking digital and even cash transactions using AI(Artificial Intelligence). It knows your investments, spending patterns, needs for loans and other financial data that is used to analyze various scenarios to be countered.

By data analytics and AI, Moneybot can help you manage your finances through your wearable devices like smartwatches. We might see smart cards in the future that can be digitally optimized to use these moneybots.

Some Key Challenges to overcome:

  • Security is the biggest concern as the use of chatbots on this scale can have data breach risks and so the cybersecurity protocols and data regulations need to be tighter to counter the security issue.
  • Technological Innovations are important to pioneer such advancements. Specifically, wearable tech must be improvised to adapt to the chatbot compatibility.
  • Enterprise infrastructures should be able to integrate data analytics and other AI-based technologies to incorporate chatbots.
  • Designing innovations is a must in wearable devices as they are compact and needs hardware capabilities for chatbot integration.
  • API modifications for enhanced UI(User Interface) and UX(User Experience) for the chatbots in wearable devices.
  • Limitations of natural language programming(NLP) should be realized and worked on.
  • Integrating Voice bots such as Alexa, Cortana, Siri, etc. with hardware capabilities of wearable devices.
  • Voice interpretations of requests and commands are still a challenge with existing chatbots and voice assistants, which needs to be worked on for improvisations.
  • Personalization is one of the most important features to be realized in the design and functional aspects of chatbots integration towards wearable devices.
  • In special scenarios, machine to human transition should be smooth and seamless to provide enhanced user experience and avoid user frustrations.

No! this is not a new chatbot technology, this is me signing off with few points pinned on the board. Chatbots are ext generation of technology and there is no doubt about it. We will leave this to end with a humanitarian chatbot introduced by Unicef known as U-report. U-Report is a free tool for community participation, designed to address issues various social issues. Registration to U-report is totally free and voluntary There are 41 national U-Report programs and several global projects with huge number of people joining increases every day.

Once a U-Reporter has followed U-Report Global on Facebook messenger polls and alerts are sent via Direct Messages and real-time responses are recorded and mapped on the official site. Results and ideas recorded and collected are shared back with the community. Issues include health, education, water, sanitation and hygiene, youth unemployment, HIV/AIDS, disease outbreaks and anything else that is about to be discussed on the social point of view. Recently U-repot received 87% responses on International Girl day and made over 1060 impressions.

Such technical and social acceptance of chatbots can make human evolution more faster and destined to reach to the next level.

So, sit back and relax as the future has an adventurous ride for you!

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