Chatbots that are changing the way we do business
Many businesses have adopted chatbots to improve the way consumers interact with their products. We want to highlight three businesses that provide innovative and unique chatbot services.
1–800-Flowers introduced one of the first Facebook Messenger bots. The bot helps users send flowers and gifts directly from Facebook Messenger. It can also make suggestions to users for changing a gift style or look based on the occasion. The chatbot also provides an opportunity for customers to find the appropriate selection quickly; and provides live updates about delivery along the entire process.
A company based in Manchester, TickX provides a service to people wanting to purchase concert tickets. They use a chatbot for browsing and purchasing purposes. The main goal of the chatbot is to get the user from point A to point B quicker, easier, and simpler. The chatbot also allows people to search based on specific parameters including the cheapest events nearby and best available tickets. This service provides a place for people to find bands they want to see with ease; and it provides a place for people to find something to do when they have very little knowledge of the surrounding events. It also allows neglected bands and groups to be recognized by people looking for cheap entertainment.
UNICEF’s main goal is to give a voice to marginalized communities. They help people living in developing nations speak out about the most urgent needs of their community. UNICEF implemented a chatbot nicknamed, “U-Report”. This bot’s specific use is for gathering information via polls. The chatbot will send out prepared polls on a range of social issues. Users, also known as “U-Reporters”, can respond with their input. This allows UNICEF to receive feedback for potential policy recommendations.