Not all chatbots are created equal. They come in all shapes and sizes and often have varying level of capabilities. While basic (or scripted) chatbots have become quite the norm, some scenarios require more advanced bots. Fueled by advanced technologies like AI, machine learning, and natural language understanding (NLU), smartbots are capable of remembering interactions they have with users and proactively learning from them over time.
If you have a search engine feeding insights to your bot (and vice versa), that makes them the most advanced chatbots available right now!
Here’s an infographic from SearchUnify that sheds more light on the subject:
To learn more about search-empowered chatbots and how they can enhance customer experience, visit: http://bit.ly/2Tui6e2