Conversational AI is a version of Artificial Intelligence that allows people to communicate with applications, websites, and devices in humanlike natural language via voice, text, touch or gesture input. As a business owner, your goal would be to acquire more customers and retain them with the Conversational AI platform. It helps you achieve that with proactive and personalized engagement. If you ask any customer what they want from a business, they will say “We want businesses to engage with us better and swiftly”. The one way to engage the customers better is the adoption of a good Conversational AI platform. It’s a win-win situation for both the customers and the businesses. The Customer can ask queries while the businesses will engage with personalized interactions. The conversational AI platform’s main purpose is to help the brands to create rapid and helpful customer interactions using a Chatbot.
Chatbots are a type of AI conversational assistants, interacting with customers through texts. AI conversational platforms like Chatbots would be available 24/7 and answer customer queries with ease. They efficiently engage the visitor and translate engagements into leads into conversions. Chatbots can become a virtual sales agent for any business which has an online presence and attracts large digital visitors on their websites/Social Media/Apps.
Conversational AI can get you 4X leads:
So, there is a huge opportunity for businesses to deploy Conversational Platform.
IntelliTicks is one of the fresh and exciting AI Conversational platforms to emerge in the last couple of years. Businesses across the world are deploying the IntelliTicks platform for engagement and lead generation. IntelliTicks Chatbot uses natural language processing (NLP) to answer the repeated customer queries instantly without the need of a human operator.
With End-To-End automation, IntelliTicks Chatbot can engage with the visitor on the fly. Its Ai-Powered Chatbot comes with human fallback support that can transfer the conversation control to a human agent in case the chatbot fails to understand a complex customer query. The businesses can design custom chatbots as per their needs and set-up the flow of conversation.
- Deeper API Integrations like Zapier
- Has Payment-in-chat option
- Has Menu-in-chat option
- Has Human Takeover Option — Yes
- Suitable for SMEs
- Drag and Drop Feature with no coding knowledge required at all
- Feature Limitation under Free Plan- No
- Deployment Environment: Mobile, Website, Landing Pages, Facebook Messenger
- LiveChat- Yes
Engati is a chatbot platform to build, manage, integrate, train, analyze and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, Slack and webchat with a focus on customer engagement.
Using Engati you can design your very own chatbots with a workflow and no programming required.
- Multilingual chatbot & supports over 20 Plus Languages
- Human takeover and LiveChat
- Multi-Platform Support
- 3rd party integrations
- Voice Chatbot
- Chatbot Templates
- FAQ Builder
- Free Plan- Yes
Intercom offers several solutions for conversational marketing including, instant messenger, chatbots, inbox, and also a knowledge base center. A neat & clean, simple-to-use customer management system that helps the business owners to interact with the website visitors, automatically provides them links to relevant articles in their knowledge base and even offer new product information. Intercom’s powers sales through targeted marketing and support, so it’s pretty useful for business to business (B2B) sales.
- Sends automated emails
- Multi-Language Support
- Integration to social networks such as Twitter and Facebook
- Allows for live chat to be enabled within the app for customer help.
- Personalized reply templates
- Real-Time Analytics
- User-Friendly with neat UI
- Support customers inside your web and mobile apps, and by email.
- Free Plan- No
- Free Trial- Yes
Botsify helps people create artificial intelligent conversational chatbots without having to code or program. The platform offers several integrations out of the box and works on multiple platforms including Facebook messenger and website.
- Easily integrated and embedded with websites
- Facebook Messenger Chatbot
- No Free Plan
- Creating automated and personalized messages
- Botsify bot provides push notifications to let the business know if the visitor needs to speak to a human customer service agent
- Has no Human Fall-Back Option
- Can send an email notification
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them and support your customers in real-time. They have a deeply programmable custom chatbot-building platform. You need to know to code in order to perform any task or integrate with any internal database or software.
- Canned Responses
- Website Visitor Tracking
- Interactive Email Campaigns
- Prioritized List of Visitors
- Team Monitoring
- Mobile Apps both for android and IOS
- CRM Data-Based Proactive Triggers
- Free Plans
- Free Trial
- Coding Knowledge required