According to Gartner, conversational marketing platforms are part of a growing trend that’s going to drive a paradigm shift in how online businesses work!
Conversational Marketing Platforms enables Travel Firms to deliver a pleasant and enriching experience to the visitors in the form of a one-to-one conversation. Sales and Marketing are all about listening attentively to your customers and making a positive relationship with them. Travel Businesses need to deliver the right message about their products and services to the potential as well as returning customers and Conversational Market enables that perfectly. Conversational Marketing takes place across multiple channels like Chatbots, Phone calls, Texts (SMS), Twitter, Facebook Messenger, Email, among others. For Travel firms, a conversation marketing platform is a powerful tool for moving customers smoothly along in their buying journey. Customer Engagement will become higher if you can have personalized conversations with customers with the help of rich content like images, GIFs, Videos among others.
Conversational Marketing allows you to be available for your customers all around the clock and makes their visits into qualified sales leads. Travel Firms can use the Conversation Marketing Platform to engage new internet-friendly customers who demand convenience by delivering authentic and swift information to consumers.
We are going to help you narrow down your choice for the Top 5 Conversational Marketing Platform.
IntelliTicks is one of the best chatbot platforms and is useful in interacting with visitors and answering their queries. IntelliTicks Chatbot platform is available 24/7 and can answer the basic customer queries with the utmost ease. This is a good fit for the travel firms who will have visitors coming around the clock and it can save them money on employing human resources. IntelliTicks Chatbot uses natural language processing (NLP) to answer the repeated customer queries instantly without the need of a human agent.
IntelliTicks Chatbot platform is a hybrid one that enables the human agents to take over the conversation in case the Bot can’t understand the customer query.
- Provide Hybrid Chat Platform — Both AI + Human
- Deeper API Integrations like Zapier
- Has Payment-in-chat option
- Has Menu-in-chat option
- Suitable for SMEs
- Drag and Drop Feature with no coding required at all
- Facebook Messenger & Website Chatbot with Mobile Apps
- Human Fall-Back Option
Free Plan- Yes
Botsify develops artificial intelligent conversational chatbots without having to code or program. The platform offers several integrations out of the box and works on multiple platforms including Facebook messenger and website. This is helpful for travel firms who will have visitors on their website and social media accounts.
- Pre built-in templates like Travel Agency template, Restaurant template
- Live Chat
- Easily integrated and embedded with websites
- Facebook Messenger Chatbot
- No Free Plan
- Creating automated and personalized messages
- Botsify bot provides push notifications to let the business know if the visitor needs to speak to a human customer service agent
- Has no Human Fall-Back Option
Drift is a conversational marketing and sales platform. It helps the travel firms in tracking down your visitors and connects with them through a chat window or e-mail messages. As soon as a visitor arrives on the website, the Drift will identify and mark a visitor as a lead if they are interested in your business services or products. This is highly valuable for travel firms who will have tons of visitors and needs to filter qualified leads from unqualified leads.
Drift will capture the visitor’s details and export the collected information to the lead’s profile making it easier for you to access the lead’s information like Chat, pages visited among others. In advanced expensive Team Plan, you will receive mobile/web notifications if any previous contact is browsing through a product/service. This will help you in contacting him/her through the chat and closing the deal.
- Supports Integrations like MailChimp, Slack, WordPress
- Sending Automated Messages
- Storing information about customer visits and organizing them into leads
- Setting up a Chatbot to respond automatically to the visitors
- Has a mobile app for responding on the go
- A Free Plan
- LiveChat available
Verloop is a conversational sales and marketing platform. With Travel firms who want to set-up the Chatbot without spending too much on coding, Verloop is a good option with an easy to use drag and drop interface, you can train your bot, answer FAQs, generate leads and connect them to sales representatives. Verloop is a Multi-Lingual chatbot platform and very useful for travel firms who have visitors across the globe.
- Third-Party Integration
- Canned Responses
- Human Handover
- Lead Qualification
- No E-Mail Automation
- No Mobile apps
- Free Trial Yes
- Free Plan
Zoho Sales IQ
Zoho SalesIQ is a website visitor tracking and Livechat software for businesses to improve customer engagement on the website while identifying new sales opportunities. Handle visitors 24/7 at first-step using custom-built chatbots. Strategically reach out to the various prospects with personalized messages.
It provides detailed visitor information, such as location, site behavior, and new or returning visitors, to identify hot prospects and proactively engage them in the chat.
1. Canned Responses
2. Website Visitor Tracking
3. Interactive Email Campaigns
4. Prioritized List of Visitors
5. Team Monitoring
6. Mobile Apps both for android and IOS
7. CRM Data-Based Proactive Triggers
8. Free Plans
9. Free Trial