There’s a certain level of hype, expectations, belief in the potential of AI for the business’s growth trajectory. AI usage isn’t anything new to hear but it’s growing influence on the firms be it small or large across the world is a gentle reminder of how technology continues to shape business strategies. Customer behavior has changed over the years with customers especially Millennials, who are more comfortable talking to machines.
As per the Salesforce Annual report, The AI influence on the businesses is skyrocketing.
So, What is Conversational AI?
Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale. The conversational AI system incorporates multiple tools and technologies to understand and correctly act on user inputs in real-time. Conversational AI platforms could be Chatbots, Virtual Digital Assistants or Voice Bots.
Why Conversational AI works wonderfully for B2B Firms?
It helps in developing 2-way engaging conversations with visitors using NLP. The customers can write their queries in natural language and Chatbots can understand & reply swiftly. Conversational AI platforms like Chatbots can engage in personalized conversations with multiple customers at one time around the clock thus reducing the need for human agents’ availability 24/7. Conversational AI bots can be scaled up to tackle a sudden increase in the volume of user queries without requiring the B2B firms to hire more human resources. This saves money and time in hiring human resources for the firms.
With Chatbots, businesses can improve customer satisfaction by resolving their queries swiftly which in turn leads to acquiring customers while retaining the old ones. Chatbots will drive engagement with the Visitors thus helping them acquire information while translating a visitor visit into a prospect which in turn can get converted into qualified leads. So, we will never lose a lead with Chatbots as they will be visible and available for every visitor on your website.
We take a look at some of the Conversational AI platform for B2B companies:
Top 5 Conversational AI Platform for B2B Companies:
IntelliTicks is an emerging Conversational AI platform with over 2000 plus Chatbots deployed across firms with successes in terms of lead generation and customer acquisition. IntelliTicks is an AI-powered Chatbot platform with a human fall-back option. By engaging every visitor with the help of automated Chatbot, businesses will never lose a prospect. With personalized conversation, IntelliTicks chatbot can interact & engage with multiple customers at one time to answer their queries and help them in finding a product/service. With the integration of popular messaging app -Facebook Messenger, the B2B businesses can now use the popular messaging app to connect with the visitors.
Natural Language Processing (NLP) based IntelliTicks Chatbot is an intelligent bot that could provide responses in a very natural language tone.
IntelliTicks will help you in taking over the conversation in case the Chatbots fails to understand the customer query or to connect better with the customer in case he/she is a high ticket value. With the Mobile app, the businesses can see total leads, engagements plus take over any conversation on the move.
From lead qualification to customer data collection while closing sales or customer problem resolution, InteliTicks chatbots can save B2B companies time and money. So, you don’t need to hire human resources all around the clock to engage customers. You just need to hire human agents to handle complex queries which the Chatbot fails to handle.
- Provide Hybrid Chat Platform — Both AI + Human fall back option
- Deeper API Integrations like Zapier, Facebook Messenger
- Rich Template Library
- Payment Gateway
- Has Menu-in-chat option
- No coding knowledge required at all for developing Chatbot
- Facebook Messenger & Website Chatbot with Mobile Apps
- Human Fall-Back Option
- White Labelling
- Free Trial
- Free Plan- Yes
Intercom is an experienced and a brand in the world of Conversational AI platforms. B2B businesses can easily add Intercom to their Direct B2B eCommerce portal and simplify the customer’s shopping experience. The website visitors can chat live with the online customer engagement team and ask different questions about the various products, services, pricing and more. The businesses can integrate Intercom widget onto every page of the website portal for engagement and interaction with the customers. Automate lead routing based on rules, qualify leads 24/7 and schedule sales demos with chatbots. Connect Intercom with tools like Salesforce, Marketo, and more to sync data and automate workflows.
Intercom pricing starts at 87$ for the B2B businesses and you should be careful while going through their pricing sheet. Their idea of active visitors is quite different from other Chatbot providers. Read their explanation in the below image
- Sends automated emails
- Multi-Language Support
- Integration to social networks such as Twitter and Facebook
- Allows for live chat to be enabled within the app for customer help.
- Personalized reply templates
- Real-Time Analytics
- User-Friendly with neat UI
- Support customers inside your web and mobile apps, and by email.
- Code-free customization
- Free Plan- No
- Free Trial- Yes
Verloop is a conversational sales and marketing platform plus automated customer support and engagement platform
Verloop automates FAQ, lead capturing, lead qualification, demo scheduling or subscription sign-ups, the always-on bot guides your prospects like they were talking to your best sales rep. With B2B firms who want to set-up the Chatbot for getting qualified leads, Verloop is a good option with an easy to use drag and drop interface. Businesses can train your bot, answer FAQs, generate leads and connect them to sales representatives. Verloop is a Multi-Lingual chatbot platform and can engage customers across the globe in their native language.
- Book meetings
- 1000+ available app integrations
- FAQ navigator, sliders, quick response
- Canned Responses
- Human Handover
- Lead Qualification
- No mobile SDK
- Free Plan Yes
- Free Trial Yes
Engati is one of the popular Chatbot platforms around here to help businesses build bots without any prior programming knowledge. The platform offers multiple features like voice features, contextual, intelligent paths, training, analytics, private labeling, and more. Engati presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, Slack and webchat with a focus on customer engagement. The businesses can leverage the power of machine learning, NLP & NLU to automate their chatbot and engage with the customers 24/7 without human intervention. In the case of the chatbot failing to understand customer queries, human resources can take-over the chat.
- Contextual Conversation
- Human Takeover and LiveChat
- Bot building and Customizations at 22$ per hour
- FAQ builder
- Bot templates
- White Labelling
- Free Plan yes
- Free Trial-Yes but with limited features
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps the businesses know their visitors, engage them and support your customers in real-time. They have a deeply programmable custom chatbot-building platform. You need to know to code in order to perform any task or integrate with any internal database or software.
- Canned Responses
- Website Visitor Tracking
- Interactive Email Campaigns
- Prioritized List of Visitors
- Team Monitoring
- Mobile Apps both for android and IOS
- CRM Data-Based Proactive Triggers
- Free Plans
- Free Trial
- Coding Knowledge required