“ Sir, How are you? How would you rate your shopping experience?”
The above line you would be hearing at a shopping outlet most probably but you would get this message now at an online shopping website. A great Online Shopping experience helps businesses retain old customers while acquiring new ones. Providing them a great customer service would go a long way in creating brand loyalty and reaffirming your brand power in the highly competitive world.
How to improve Customer Service with Chatbots?
Customer services are accentuated with the rapid deployment of AI-powered Chatbots, LiveChat’s or FB Messenger bots. But, studies show that by 2020, 85% of customer interactions will be handled without a human. It means that a customer would be talking to a chatbot for most customer service problems. Chatbots read and interpret the user’s text for keywords and phrases that relate to common customer needs, requirements and problems. The Chatbot provides customer solutions based on the information it receives from the customer. The Chatbots help in driving customer engagement, increase leads generation without any human support. In the case of complex customer queries, the chatbots can transfer the conversation to human agents. Chatbots can be 24/7 and help in saving a lot of money for businesses that are hiring human resources to engage with customers. So, the businesses can deploy Chatbots to handle routine queries while hiring a smaller number of human agents to tackle complex queries.
If there is a free Chatbot provider, it will be an icing on the cake for the businesses across the world. Deploy the free chatbot for instant engagement with the online visitors and scale up your Chatbot to a paid one when you feel the need to do so. There are plenty of Free Chatbot solution providers and gives an opportunity for businesses to deliver great customer service 24/7.
Top 5 Free Chatbot provider for customer service
IntelliTicks is one of the Top Free AI-powered chatbots providers. It has a human fall-back option and allows the human agents to take over the conversation anytime. IntelliTicks Chatbots is an AI conversational tool with automated engagement in the form of personalized conversation. It will answer repeated and basic customer queries without human help. NLP based chatbot can understand the customer query written in their natural language and answer them immediately. In case, Chatbot can’t understand the customer query, it will transfer the conversation control to the human agent. It has bots for Facebook messenger and you can create without any prior coding knowledge.
On the move, Business owners can engage the customers using the mobile app. Check new leads/conversations using IntelliTicks mobile and take-over the conversation anytime.
No coding required to create a chatbot on the IntelliTicks platform. UI is easy and helps the business owners in developing a chatbot that suits their needs and requirements.
Installing a chatbot is super easy by just adding a small code on the website pages for deploying them.
Free Solutions like:
- FB Messenger Bots
- AI Chatbots
- Provide Hybrid Chat Platform — Both AI + Human fall back option
- Deeper API Integrations like Zapier, Facebook Messenger
- Rich Template Library
- Payment Gateway
- Has Menu-in-chat option
- No coding knowledge required at all for developing Chatbot
- Facebook Messenger & Website Chatbot with Mobile AppsHuman Fall-Back Option
- White Labelling
- Free Trial
Chatfuel is one of the leading chatbot platforms for Facebook Messenger. They help the businesses in building bots with no coding required. Increase sales, personalize marketing and automate support, all with Chatfuel. Chatfuel supports Multi-Languages helping businesses engage in conversations with customers across the world. The offer payment gateway for native American customers while integrating Stripe for worldwide payment which is advantageous for the companies. Accepts Rich Media such as images, videos with Quick reply among other key features. Facebook Live Chat Website Plugin for the businesses to embed Messenger bot for the website.
- Pre-defined bot templates
- Businesses can create automated and personalized messages
- Enabling bot to send an email notification
- Setting up a multilingual chatbot
- Sending attachments in bot messages
- Payment gateway integrated
- Free Plan up to 1000 subscribers / limited features / Chatfuel branding
- Live chat feature
- Limited A.I. and Natural Language Processing capabilities
- Analytics Dashboard with total user chart (subscribers and unsubscribes), popular user input, user retention, and more
Flow XO is a platform for quickly building chatbots to help in seamless communication and engaging with customers across a wide range of different sites, applications, and social media platforms. Businesses can connect their chatbots with over 100 different cloud-based apps. Build chatbot widgets for a website or integrate them with suitable third-party platforms and users can also share your bot with others.
There is a free plan with 500 interactions limited. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month (50,000 for £50/month, 75,000 for $75/month, etc.) and add five more bots for an extra $10/month.
- Building chatbot using visual flow editor
- Embedding chatbot on your website
- Chatting with users directly inside the chatbot platform
- Setting up a multilingual chatbot
- Sending attachments in bot messages
- Payment option for customer purchase of product/services
- Facebook/Slack integration
- E-Mail Support
Verloop is a conversational sales and marketing platform plus automated customer support and engagement platform.
Verloop automates FAQ, lead capturing, lead qualification, demo scheduling or subscription sign-ups, the always-on bot guides your prospects like they were talking to your best sales rep. Firms who want to set-up the Chatbot for getting qualified leads, Verloop is a good option with an easy to use drag and drop interface. Businesses can train your bot, answer FAQs, generate leads and connect them to sales representatives. Verloop is a Multi-Lingual chatbot platform and can engage customers across the globe in their native language which is a crucial help for companies looking to expand their business across the world.
- Book meetings
- 1000+ available app integrations
- FAQ navigator, sliders, quick response
- Canned Responses
- Human Handover
- Lead Qualification
- No mobile SDK
- Free Trial Yes
Engati is one of the popular Chatbot platforms around here to help businesses build bots without any prior programming knowledge. The platform offers multiple features like voice features, contextual, intelligent paths, training, analytics, private labeling, and more. Engati presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, Slack and webchat with a focus on customer engagement. The businesses can leverage the power of machine learning, NLP & NLU to automate their chatbot and engage with the customers 24/7 without human intervention. In the case of the chatbot failing to understand customer queries, human resources can take-over the chat.
- Contextual Conversation
- Human Takeover and LiveChat
- Bot building and Customizations at 22$ per hour
- FAQ builder
- Bot templates
- White Label
- Free Trial-Yes but with limited features