“I want to book flight tickets from London to Sydney on 31st December 2019”
“ I am looking for winter collection”
“ I want information on the BMW X series”
The above 3 questions weren’t asked at an offline center nor at a call center, these are being asked by the online visitors. So who are answering these questions? Chatbots are doing that effectively 24/7 in answering customer queries without the assistance of human help. Chatbots are answering the online visitors’ queries about the various products/services swiftly, accurately around the clock. Chatbots have largely been in peripheral of most of the business strategy but not anymore, they are being deployed to engage website traffic to generate leads. Today, chatbots emerge as a reliable channel that offers a genuine one-to-one experience between businesses and customers.
What are Chatbots?
Chatbots are chat robots that communicate with customers online in the form of personalized conversations. The communication could be through voice and text, that can be used on mobile devices, web browsers, and on popular chat platforms such as Facebook Messenger, or Slack.
Chatbots are a conversational AI platform to connect your business to the visitors by helping them at every stage of their journey in the sales funnel.
Businesses are on-boarding new customers and retain the old ones by delivering an excellent customer experience with the integration of chatbots into their inbound marketing strategies. Businesses see the overall advantage of leveraging chatbots to offer customer service, offer product/service information, generate qualified leads among others. Chatbots provide frequently needed handy information and answer routine consumers questions in the language customer speaks. Customers write their queries in the natural language and Chatbot interprets it accurately to respond swiftly in real-time. In case, the customers’ query isn’t understood by the Chatbot, it would transfer the control to Human agents. This helps the businesses to save money and time as they can hire human agents for handling complex queries passed over by chatbots. Businesses can stay online 24/7 with chatbots handling multiple customers at one time and engaging with every visitor thus not losing on a possible prospect.
There are plenty of website chatbot providers and we are going to take a look at some of the website providers in the market.
IntelliTicks is one of the Top Free AI-powered chatbots providers for websites. It has a human fall-back option and allows the human agents to take over the conversation anytime. IntelliTicks Chatbot is an AI conversational tool with automated engagement in the form of personalized conversation. It will answer repeated and basic customer queries without human help. NLP based chatbot can understand the customer query written in their natural language and answer them immediately. In case, Chatbot can’t understand the customer query, it will transfer the conversation control to the human agent. It has bots for Facebook messenger and you can create without any prior coding knowledge.
On the move, Business owners can engage the customers using the mobile app. Check new leads/conversations using IntelliTicks mobile and take-over the conversation anytime.
No coding required to create a chatbot on the IntelliTicks platform. UI is easy and helps the business owners in developing a chatbot that suits their needs and requirements.
Installing a chatbot is super easy by just adding a small code on the website pages for deploying them.
- Provide Hybrid Chat Platform — Both AI + Human fall back option
- Deeper API Integrations like Zapier, Facebook Messenger
- Rich Template Library
- Payment Gateway
- Has Menu-in-chat option
- No coding knowledge required at all for developing Chatbot
- Facebook Messenger & Website Chatbot with Mobile AppsHuman Fall-Back Option
- White Labelling
- Free Trial
Botsify helps people create artificial intelligent conversational chatbots without having to code or program. The platform offers several integrations out of the box and works on multiple platforms including Facebook messenger and website.
- Easily integrated and embedded with websites
- Facebook Messenger Chatbot
- No Free Plan
- Creating automated and personalized messages
- Botsify bot provides push notifications to let the business know if the visitor needs to speak to a human customer service agent
- Has no Human Fall-Back Option
- Can send an email notification
Engati is a chatbot platform to build, manage, integrate, train, analyze and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, Slack and webchat with a focus on customer engagement.
Using Engati you can design your very own chatbots with a workflow and no programming required.
- Multilingual chatbot & supports over 20 Plus Languages
- Human takeover and LiveChat
- Multi-Platform Support
- 3rd party integrations
- Voice Chatbot
- Chatbot Templates
- FAQ Builder
- Free Plan- Yes
Instabot is a conversion chatbot that engages your users, and then collects information, answers questions, captures contacts, and books meetings instantly.
Quickly leverage data collected by Instabot by porting it over to your CRM, marketing automation, e-mail platforms, or internal portals. Once deployed, you can live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit your bot on the fly.
- Rich Media
- Customizable UI
- Schedule Meetings
- Bot Analytics
- Human Take-over option
- Only IoS mobile app, no android SDK
- CRM Integrations
- No Free Plan
- Pricing starts from $ 49 with limited features
It is a website visitor tracking and Livechat software for E-Commerce to improve customer engagement on the website while identifying new sales opportunities. Handle visitors 24/7 at first-step using custom-built chatbots thus making sure that an E-Commerce website doesn’t miss out on a prospect. Strategically reach out to the various prospects with personalized messages.
It provides detailed visitor information, such as location, site behavior, and new or returning visitors, to identify hot prospects and proactively engage them in the chat. A bit complex for a non-techie customer as prior coding knowledge is required.
- Canned Responses
- Website Visitor Tracking
- Interactive Email Campaigns
- Prioritized List of Visitors
- Team Monitoring
- Mobile Apps both for android and IOS
- CRM Data-Based Proactive Triggers
- Free Plans
- Free Trial