Digital Economy is the word we keep on hearing at tech summits, Boardrooms, Water Cooler, Financial markets and yet people are missing out on ways to tap the ever-growing digital market. Consumers are adopting digital mediums like websites, Social networking, apps to enquire or buy products/services, or for customer service.
According to recent research, 75% of people base the credibility of a business based on the website. Websites need to offer a seamless digital experience to the visitor and help the brands in customer acquisition strategy. One way to help online visitors is the deployment of Chatbots for better engagement while offering instant customer service to alleviate the returning customer’s problems. A recent study found that 53% of service organizations expect to use chatbots within 18 months — a 136% growth rate that predicts a good future for chatbots.
A chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.
Chatbots can streamline interactions between visitors and businesses, enhancing the customer experience thus helping in the customer acquisition process. Chatbots can help companies find new opportunities for accentuating customer’s engagement process and operational efficiency by reducing the money otherwise spent hiring human resources. Chatbots will be operational 24/7 and answer repeated customer queries without human help. In the case of complex customer queries, the chatbot can transfer the conversation to a human agent. Businesses would need to just hire resources for handling complex queries while reducing their human resources headcount for customer service.
Which Chatbots will be good for the businesses?
All businesses would look to deploying a chatbot that answers customer queries swiftly and accurately. In particular, they would be interested in using natural language processing (NLP) or natural language understanding (NLU) bots that can understand human speech (or typed text). AI-powered chatbot with human fall-back would be a good choice so that all the customer queries are answered ranging from normal queries to the complex ones. Pricing would be another important point for businesses to think before deploying Chatbots. A free chatbot helps the firms to understand what can the Chatbot do for the business and help them in engaging better with the online visitors. A free chatbot would help the businesses get better insights about customer behavior on the websites. In case, they want to scale up to deal with increasing website traffic, they can move from free chatbot to paid chatbot.
We would talk about the best free chatbots for websites and help the businesses in choosing the one which suits your needs and requirements.
Top 5 Free chatbots for websites:
IntelliTicks is a rapidly developing AI conversational platform with over 2000 plus chatbots across different industries like Education, E-Commerce, Real Estate, Automobile among others. It has a free Chatbot for the businesses that are looking to deploy Chatbots. IntelliTicks Chatbots are AI-powered with human fallback option thus ensuring that every customer can be engaged.
It will answer repeated and basic customer queries without human help. NLP based chatbot can understand the customer query written in their natural language and answer them immediately. In case, Chatbot can’t understand the customer query, it will transfer the conversation control to the human agent. It has bots for Facebook messenger and you can create without any prior coding knowledge.
On the move, Business owners can engage the customers using the mobile app. Check new leads/conversations using IntelliTicks mobile and take-over the conversation anytime.
No coding required to create a chatbot on the IntelliTicks platform. UI is easy and helps the business owners in developing a chatbot that suits their needs and requirements.
Installing a chatbot is super easy by just adding a small code on the website pages for deploying them.
- Provide Hybrid Chat Platform — Both AI + Human fall back option
- Deeper API Integrations like Zapier, Facebook Messenger
- Rich Template Library
- Payment Gateway
- Has Menu-in-chat option
- No coding knowledge required at all for developing Chatbot
- Facebook Messenger & Website Chatbot with Mobile AppsHuman Fall-Back Option
- White Labelling
- Free Trial
Engati is a chatbot platform to build, manage, integrate, train, analyze and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, Slack and webchat with a focus on customer engagement.
Using Engati you can design your very own chatbots with a workflow and no programming required.
- Multilingual chatbot & supports over 20 Plus Languages
- Human takeover and LiveChat
- Multi-Platform Support
- 3rd party integrations
- Voice Chatbot
- Chatbot Templates
- FAQ Builder
- Free Plan- Yes
It is a website visitor tracking and Livechat software for E-Commerce to improve customer engagement on the website while identifying new sales opportunities. Handle visitors 24/7 at first-step using custom-built chatbots thus making sure that an E-Commerce website doesn’t miss out on a prospect. Strategically reach out to the various prospects with personalized messages.
It provides detailed visitor information, such as location, site behavior, and new or returning visitors, to identify hot prospects and proactively engage them in the chat. A bit complex for a non-techie customer as prior coding knowledge is required.
- Canned Responses
- Website Visitor Tracking
- Interactive Email Campaigns
- Prioritized List of Visitors
- Team Monitoring
- Mobile Apps both for android and IOS
- CRM Data-Based Proactive Triggers
- Free Plans
- Free Trial
Verloop is a conversational sales and marketing platform plus automated customer support and engagement platform.
Verloop automates FAQ, lead capturing, lead qualification, demo scheduling or subscription sign-ups, the always-on bot guides your prospects like they were talking to your best sales rep. Firms who want to set-up the Chatbot for getting qualified leads, Verloop is a good option with an easy to use drag and drop interface. Businesses can train your bot, answer FAQs, generate leads and connect them to sales representatives. Verloop is a Multi-Lingual chatbot platform and can engage customers across the globe in their native language which is a crucial help for companies looking to expand their business across the world.
- Book meetings
- 1000+ available app integrations
- FAQ navigator, sliders, quick response
- Canned Responses
- Human Handover
- Lead Qualification
- No mobile SDK
- Free Trial Yes
Flow XO is a platform for quickly building chatbots to help in seamless communication and engaging with customers across a wide range of different sites, applications, and social media platforms. Businesses can connect their chatbots with over 100 different cloud-based apps. Build chatbot widgets for a website or integrate them with suitable third-party platforms and users can also share your bot with others.
There is a free plan with 500 interactions limited. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month (50,000 for £50/month, 75,000 for $75/month, etc.) and add five more bots for an extra $10/month.
- Building chatbot using visual flow editor
- Embedding chatbot on your website
- Chatting with users directly inside the chatbot platform
- Setting up a multilingual chatbot
- Sending attachments in bot messages
- Payment option for customer purchase of product/services
- Facebook/Slack integration
- E-Mail Support