Bots are going to be an important part of businesses going forward. And bot building is something all developers might have to learn in the coming years. From B2C to B2B, bots have made their presence known by addressing business challenges and acting as a virtual assistant, thereby increasing our productivity. People are well aware of the customer/consumer side while interacting with bots, but what goes on behind the scenes? Coding is clearly involved, but are you aware of the conversational logic and language component algorithms? Building a bot is time-consuming because of all the logic involved. So the most important person while building a bot is the developer.
Bot building is way different than what it looks on the surface. Have you ever faced an issue while interacting with a bot? E.g., your command is “ Play songs on Spotify after setting the alarm,” but Siri or Bixby reply with “ Sorry, I couldn’t understand the context.” The word context is very important while developing a bot. Developers need to listen and think of all the scenarios before developing.
However, If you have all the tech and tools required to develop a chatbot for your company, but your developer can not come up with an awesome AI idea to implement, then what? All your hard work will go in vain. So, clearly, a developer with skills and some experience is a must if you want to develop a product that is up to date with the latest technologies.
If you are reading this article, you might be looking to hire a chatbot developer. I have listed 5 factors that you should keep in mind while selecting the best chatbot developers for your company.
Developers need to put themselves in the place of bots and humans both. They need to think about all the scenarios that can happen, a lot of “IF ELSE” factors will be required. The basic working of a bot is to generate an output based on the input. But in some cases, bots have to initiate the conversation algorithms that can be used to trigger after the customer fulfils a specific criterion. The developer had to think about all the algorithms that can be used to trigger after a certain criterion is fulfilled by the customer. e.g., If uber develop a bot, then the first question might be, “ Hey, want me to book a ride?”
Machine learning has helped chatbot development companies improve the bots productivity. E.g., customer support bots are getting smarter and smarter because they have a lot of data to process and learn from. Customers expect a bot experience that feels more like talking to a human. Businesses need conversation ready bots that will work on “ Listening” to the customer first and then responding with an appropriate answer for their queries. Humans can take over bots mid-conversation, but the developers should program the bots in such a manner that they can learn from that too. So, in the next interview, don’t forget to ask the developers approach while building a bot.
Apart from these languages, he/she should be comfortable working on android, iOS and windows for mobile-compatible services. All in all, the developer should be able to understand the languages required, should be familiar with the vast array of options and algorithms and should have an idea about the priority and rank of platforms on which bots are built.
Machine learning and Artificial intelligence are the two main aspects of bot building. So naturally, the developer you are about to hire should be familiar with the concept. Machine learning is basically the accumulation and analysis of data by machines and then using it to learn from the experience automatically. Machine learning automated analytical model building that helps the machine to identify patterns and make informed decisions based on that data.
Developers need to be an expert in this area because without Machine learning and AI chatbots are as good as non-existent. So, hire a chatbot developer that can develop self-learning and competent chatbot for your company. Or look for extra candidates who can provide AI consulting solutions.
Apart from programming languages and skills like AI, the developer must be fluent in soft skills. The main purpose of the bot is to communicate effectively and seamlessly. However, if the person developing a bot in Hindi is not familiar with the language, then even if he understands the logic properly, the interaction will be a blunder.
Some bots even offer multiple language options, so you might want to hire a developer based on your multilingual requirements. Bots do learn quickly, but if the developer won’t keep up with it, then it’s of no use. The ability to think creatively and innovate is as important as knowing the languages. Developers need to find solutions and come up with quirky ways to improve bots efficiency, sometimes with limited resources. So, make sure you have the list of languages and the type of communication you want in the candidate before hiring an AI developer.
Usually, bots follow a clear “IF ELSE” path. They react to the user input, and communication is often very bland. However, this can be used to generate interaction lead.
By triggers here, we mean the action/ output that will be performed after the bot receives a particular input command from the user. The trigger defines why a certain action or algorithm will be activated after the customer’s message. A requirement, on the other hand, is the primary or key information required for initiating the trigger. E.g., book a cab, here book is intention which will trigger the bot to book a ride for the client.
The developer should also think about the scenarios where the chatbot needs to adapt according to the situation. E.g., if the user suddenly stops mid-conversation, the bot can send “Hey, are you there?” message to the user. The bot should be able to store all this info without checking the code again and again.
Bots are slowing improving with new innovative technologies with every passing year. And slowly and steadily, they will take over the business world. There’s a saying “A company is as good as the employees” so, make sure you choose and screen the best chatbot developer for your business. These are five important factors you should keep in mind while looking for the person that will make your bot dreams a reality. They might seem simple and obvious to some people, but they make a big difference in the long run.