Technology developing at a rapid pace and unveiling a new era for the consumers and businesses alike.
According to a recent report, there were 3.49 billion internet users around the world.
This represents a new growing consumer base who are spending more time on the internet and are becoming adept at interacting with brands and businesses online frequently. Businesses are jumping on the bandwagon of the internet to push their products and services actively to the customers using the medium of websites, social media, e-mails, and newsletters.
Businesses can bring online traffic to their websites but the real question is this:
How to engage Online traffic/Visitors and create new leads?
The answer is NLP Chatbots!
Why NLP Chatbot?
Chatbots are increasingly becoming common and a powerful tool to engage online visitors by interacting with them in their natural language. Earlier, websites used to have live chats where agents would do conversations with the online visitor and answer their questions. But, it’s obsolete now when the websites are getting high traffic and it’s expensive to hire agents who have to be live 24/7. Training them and paying their wages would be a huge burden on the businesses. Chatbots would solve the issue by being active around the clock and engage the website visitors without any human assistance.
NLP or Natural Language Processing Chatbots
NLP-Natural Language Processing, it’s a type of artificial intelligence technology that aims to interpret, recognize, and understand user requests in the form of free language. NLP based chatbot can understand the customer query written in their natural language and answer them immediately.
NLP and other machine learning technologies are making chatbots effective in doing the majority of conversations easily without human assistance.
Users would get all the information without any hassle by just asking the chatbot in their natural language and chatbot interprets it perfectly with an accurate answer.
Train the chatbot to understand the user queries and answer them swiftly. The chatbot will engage the visitors in their natural language and help them find information about products/services. By helping the businesses build a brand by assisting them 24/7 and helping in customer retention in a big way. Visitors who get all the information at their fingertips with the help of chatbots will appreciate chatbot usefulness and helps the businesses in acquiring new customers.
We are going to take a look at the Top 5 NLP Chatbot platform:
IntelliTicks is one of the fresh and exciting AI Conversational platforms to emerge in the last couple of years. Businesses across the world are deploying the IntelliTicks platform for engagement and lead generation. IntelliTicks Chatbot uses natural language processing (NLP) to answer the repeated customer queries instantly without the need of a human operator.
With End-To-End automation, IntelliTicks Chatbot can engage with the visitor on the fly. Its Ai-Powered Chatbot comes with human fallback support that can transfer the conversation control to a human agent in case the chatbot fails to understand a complex customer query. The businesses can design custom chatbots as per their needs and set-up the flow of conversation.
- Deeper API Integrations like Zapier
- Has Payment-in-chat option
- Has Menu-in-chat option
- Has Human Takeover Option — Yes
- Suitable for SMEs
- Drag and Drop Feature with no coding knowledge required at all
- Analytics Dashboard
Free Plan- Yes
- Feature Limitation under Free Plan- No
- Deployment Environment: Mobile, Website, Landing Pages, Facebook Messenger
- LiveChat- Yes
- Complies with GDPR
Google Dialog flow
Dialogflow is an Artificial Intelligence software for the creation of chatbots to engage online visitors. It’s NLP based to handle automated conversations. It can be used for both AI-Based Text and voice chatbots. Dialogflow incorporates Google’s machine learning expertise and products such as Google Cloud Speech-to-Text. Dialogflow is a Google service that runs on the Google Cloud Platform, letting you scale to hundreds of millions of users. Dialogflow is the most widely used tool to build Actions for more than 400M+ Google Assistant devices.
- Google Assistant, Alexa, Cortana, Facebook Messenger supported
- In-Line Code Editor
- Cross-Platform support
- Agent Creation & Management
- Free Plan
Wit.ai makes it easy for developers to build applications and devices that you can talk to or text to. Our vision is to empower developers with an open and extensible natural language platform. Wit.ai learns human language from every interaction and leverages the community: what’s learned is shared across developers.
- Supports over 50 languages
- Free of cost
- Supports both text and voice
- Complies with GDPR
- When your app is open, your intents, entities and validated expressions will be accessible to the community, but not your logs.
- Can also be configured by a non-technical person
- Supports Mobile Wearables, Home Automation, Wearable Devices
Haptik is an enterprise Conversational Al platform. State of the art algorithms to add intelligence to the bots. A simple and powerful tool to design, build and maintain chatbots– Dashboard to view reports on chat metrics and receive an overview of conversations. Integrate with any pre-existing or custom CRM system.
- Voice Bots
- LiveChat support
- Analytics Dashboard
- Pricing not disclosed
- Not suitable for SME
The industry’s leading enterprise-grade, end-to-end conversational AI-powered bots platform for designing, creating, training, testing, and analyzing AI and NLP-powered chatbots for use in all of the popular consumer and business communication channels.
- Pre-built integration & authentication with systems of records (SAP, Salesforce, ServiceNow, etc.)
- Gives enterprises complete control over speech engine training, auditability, and compliance
- Supports including IP Phones, wearables, and other speech-enabled gadgets like Amazon’s Echo and more
- Website and mobile apps through Kore.ai’s Platform SDKs
- Workforce collaboration tools including Skype, Cisco Spark, Slack, Workplace by Facebook, Microsoft Teams
- Multi-Engine NLP
- Has a Free Plan