In a broad market survey conducted recently by AI Trends, respondents outlined which AI solutions they have implemented and which they expect to implement in the coming months. Together, the results reveal which areas are ripe for the most growth in short-term AI implementation.
AI Trends surveyed readers representing 28 different industries, though IT services, computer software, and government made up well over a third of the responses. We asked which AI solutions have been implemented so far, and which are coming in less than 12 months.
Among the solutions already implemented, IT automation leads the pack with 39% of responses, though cybersecurity, customer services, and virtual assistants each accounted for more than 25% of the responses. Sales optimization and workforce management accounted for the fewest votes at only 13% each.
In the coming 12 months, IT automation is still the leader, though forecasting is a close second with 27% of respondents mentioning that as an area of emphasis. Workforce management remains a fairly low priority with only 14% of respondents choosing that option. Sales optimization, though, was included as a priority for 19% of survey-takers.
Nearly one-third of respondents said implementing AI has given the company a slight lead over competitors, while just slightly fewer said the technology has “allowed us to remain competitive.”
For the “why” within the business, the most respondents chose enhancing customer experience and enhancing existing products as reasons to implement AI. Optimizing internal operations including reducing headcount through automation and streamlining employee roles were chosen less frequently by respondents, but all three options earned at least 17% of answers.
With implementations underway and new ones on the horizon, AI skills continue to be a challenge. Data scientists (24%) and AI software developers (23%) were the top skill sets that companies found lacking in house when they began to implement AI solutions. But AI researchers, project managers, and user experience designers are also needed.
See the full survey results.