How Chatbots will continue to grow online communities

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Everyone remembers the first time they were fascinated by an online world, an online community where he or she found people like themselves. Topics, discussions and stories that were your own to share. These experiences are what gave the internet character, and everyone involved a sense of online friendship

Whether you found belonging in a forum on Reddit, Habbo Hotel or even World Of Warcraft. You knew it was a place to go to engage in conversations, leave reality and have fun.

Commercial Communities

Today we are starting to see more online communities than ever. So much, so businesses have decided it is the key to a productive workplace. It has the potential to increase productivity and improve retention.
We must be careful though as these it is not possible to merely pluck them out of thin air. Too many companies now are having conversations like; It’s 2018 we need a community to increase employee retention.

My first experience with an online community at a business level was at Telstra. They tried to ship in their community with an enterprise software called Yammer. Essentially Facebook for business. Gross.



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