As you can see at the flow, we do a simple troubleshooting! We take the visitor at the Bot through some questions to define which problem we need to solve. In this case we will connect our actions with a video so they can go step by step through the process. We can also integrate PDF document presenting step by step what they need to do.
I prefer the videos since they have better conversion and a better understating of the process. In case the customer it’s not satisfied with the solution we provide then we simply ask him to describe what issues he was facing. It is important to analyze the inputs we have from the customers to implement them in the flows of the Chatbot. After analyzing the customers input we add more steps to the Bot in order to cover any inquiries that we have. Always remember that the Bot is a 24/7 customer service operation so the better you setup the Q&A the better the outcome.