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How Conversational AI Helps Insurance Agents | by Haptik | Jul, 2020



AI-driven automation has been a consistent goal for enterprises across verticals over the past several years; and recent events, particularly the COVID-19 pandemic, are only likely to make it a higher priority. The insurance sector is no exception to this trend. A 2017 study by McKinsey suggests that AI automation could reduce the cost of a claims journey by as much as 30%!

Cost savings is always a major theme when it comes to discussions around AI automation, and rightly so. This understandably generates a lot of apprehension about the future role of human agents. For instance, the increasing adoption of Conversational AI solutions by insurance brands to drive sales and handle customer care does raise questions about whether insurance agents need to start fearing for their jobs.

Or does it?

The truth is that in this ongoing journey of digital transformation, insurance agents and AI Assistants need not be at odds. While AI Assistants can and will take over some of the functions traditionally performed by agents, in the long run, they can play complementary roles.

1. Building a Discord Bot for ChatOps, Pentesting or Server Automation

2. 8 Best IT Workflow Automation Practices to follow for Chatbots

3. How to prevent chatbot attacks?

4. Adding a conversational interface to your app with Dialogflow

Let us explore some of the key reasons why Conversational AI will help insurance agents do their jobs a lot better.

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