Giving your visitors a live chat to talk to you isn’t enough, use the live chat for marketing.
If you have a website with visitors coming in, you surely need a live chat to let your visitors ask questions and get answers. If you are not open to them, if you don’t let them ask questions, you are not engaging them, you are not selling anything to them.
Most of the time, people visit your site, see your products and services and forget you. They leave you without taking any action on your site and forget you. Live chat lets them ask you questions, the best way to engage them in conversation.
Today, we will see how to make a live chat that lets visitors ask questions, track them for future communications so that you can retarget them with offers and promotions.
If you have a website to sell your product or service, always expect that your visitors won’t buy at first place. That’s why you need live chat.
1. Be prompt and helpful with answering all queries of your visitors
2. Make sure your live chat can respond smartly when you are offline
3. Follow them up with automation (because you want to sell and you don’t want to waste your time doing it manually.)
Make your Live Chat smart by putting conditions. During the work hour, it should instantly connect your visitor to your customer manager. And off the work hour, it should ask visitor to leave message and store it to a safe place so that your customer manager can see the message left next day and reply.
Here is an example.