What originated as an added business feature soon turned into an essential component of growth strategies. Chatbot Development in 2020 is not only a growth propeller but also serves for social causes like spreading COVID-19 awareness. Whether business development, marketing, or public safety, AI-powered chatbots will capture major customer traction with its engaging and interactive capabilities.
In this edition, we, at Oodles, as a well-positioned Chatbot Development Company share an in-depth guide to building an effective enterprise chatbot.
A chatbot is a computer software program designed to simulate intelligent conversations with humans. Chatbot interactions can be triggered through written or voice-based interfaces integrated across websites, mobile apps, eCommerce portals, and social media channels. Trained to address routine and dynamic user inferences, a chatbot represents a customer support executive providing quick and effective solutions to user queries.
Based on the training approach, chatbots can be classified into two major types-
Rule-based or decision-tree chatbots follow a pre-defined conversational flow defined by rules in ‘If-this, then-that’ fashion. These rules are written using AIML (Artificial Intelligence Markup Language) modules that fetch responses from a database or predesigned script. For this reason, rule-based chatbots are considered more effective for handling FAQs and routine queries such as checking account balance, weather forecasts, etc.