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7 Chatbot Mistakes That Will Cost You Conversions | by Onlim

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Onlim

One of the most common chatbot mistakes a lot of businesses make is to invest in chatbots even without a solid marketing strategy.

Chatbot Conference
  • Cut your business costs?
  • Personalize all communications?
  • Boost user retention?

Just like distinguishing one person from the other, a chatbot’s name should be able to separate it from the hundreds and thousands of other chatbots that exist online.

1. Building a Discord Bot for ChatOps, Pentesting or Server Automation

2. 8 Best IT Workflow Automation Practices to follow for Chatbots

3. How to prevent chatbot attacks?

4. Adding a conversational interface to your app with Dialogflow

Chatbots are designed to speed up the whole process of finding a particular service or making a purchase.

While it is vital to boost customer engagement, some bots will try so hard for users to interact with your brand. You might unknowingly flood your customers with empty or unsolicited messages.

User testing is necessary. However, a lot of companies skip this crucial step. They just trust the chatbot to function without any issues whatsoever.

Your own personal brand is what will make people buy your products. It can even encourage them to become one of your loyal customers.

What will customers feel when they thought they were talking to a human only to find out that it is merely a bot?

  • Secondly, you need to provide disclosure. It must be clear to them that the other end of the interaction is not a human.
  • Finally, this gives you the chance to state what your bot can and cannot do. It is all about managing the expectations of users without giving them any negative experiences.

So there you have it. Those are the most common chatbot mistakes. Nonetheless, one of the most important things that you have to do is check your chatbot. Also, make necessary adjustments and upgrades if needed.



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